Payment

How can I pay?

Available payment methods are shown at checkout and may vary by location and device. Choose one of the options offered to complete your order.

Which currency will I be charged in?

The currency and final total shown at checkout are the amount submitted for payment. Your bank or payment provider may apply its own exchange rate or foreign-transaction fee where applicable. Review the total before confirming your purchase.

How do I use a discount code?

Enter your code in the discount field at checkout and apply it before paying. Check that the order summary reflects the discount. Codes may have expiry dates, product restrictions or limits on combining offers. We do not routinely add a missed code after purchase; your legal cancellation and refund rights are unaffected.

What if my payment fails?

Check your billing details and complete any verification requested by your payment provider. If the problem continues, contact the provider or try another payment method offered at checkout. If you see a charge but no order confirmation, email support@myhiddio.com before placing the same order again.

What information should I send support?

Send your order number, the email used at checkout and a description of the issue. Never email your full card number, security code, password or one-time verification code. Payment and personal information are handled as described in our Privacy Policy.

Where do refunds go?

Eligible refunds are returned to the original payment method under our Returns & Refunds Policy. Your provider may need additional time to display the credit.